Q: Payment does not go through, what to do?

Credit Card When trying to buy a logo, you may encounter an error indicating that your payment has not gone through. The main reasons for this may include: <ol> <li>You do not have enough funds on your credit card, or you have reached your card limit. Additionally, in some countries, your bank may charge a fee for international transfers. Make sure that there are sufficient funds on the card.</li> <li>You are using an unsupported card. The card must support international purchases with currency conversion, as our company is located in the USA.</li> <li>Your bank may decline the payment because they consider it to be suspicious activity on your account. Contact your bank and ask them to add Turbologo to the “whitelist.”</li> </ol> If you continue to have problems with payment, you can contact our support team via email at support@turbologo.com or through the chat on the site. When contacting us, it is important to indicate the email address you are using to make the payment on the site.

Question 1

Editing a logo

Accepted Answer

You need to open the logo on the website. On the left and at the top, you will see the logo editing panels. On a mobile device, the editing panel will be at the bottom.

1. How to Edit Text in a Logo

You can change the name or slogan in your logo, modify the text in your designs, and change the text color.

To edit the text in a logo, click on the name or slogan to select it. A panel for editing this text will then appear.

In the panel, you can edit the text, change the font, font size, alignment, make the text bold, adjust the text layer position, change the letter or line spacing, and modify the transparency of the text.

To add new text, click on the "Text" section in the editing panel, then replace the word "Text" with your desired text.

To change the color of the text in the logo, first select the text. Then, in the element editing panel that appears, select the circle with the color. In the color selection panel, you can choose one of the suggested colors or gradients, or click "Select from palette." In the palette, you can

Question 2

How to process a refund?

Accepted Answer

To process a refund, you need to write to us at support@turbologo.com or in the chat on the website. ||| It is important to indicate the email you used to make the purchase or your invoice number when contacting us

Question 3

How to download a logo to a computer or laptop?

Accepted Answer

Turbologo allows you to create a free logo with an unlimited number of variations. If you like a design, you can purchase and download the logo without watermarks under one of our plans. You can learn more about our plans here.

Downloading on a Computer or Laptop

Note: We recommend downloading the logo to a computer or laptop. If you are downloading the logo to a mobile device, we have a separate article.

Log in to the site with your username and password.
Open the logo you want to buy from the "My Logos" section on the main page.
Click the "Download" button. On the page that appears, select a plan and then choose a payment method.
After purchasing, return to the main page of the site, go to your personal account, and open the logo from the "My Logos" section.
On the logo page, click the blue "Download" button again.
Select the desired logo format (PNG, SVG, or PDF) from the menu. In the same menu, you'll find a checkbox for a transparent background. Then click “Dow

Question 4

How to download business materials to your computer or laptop?

Accepted Answer

Business materials such as letterhead layouts, business cards, letters, covers for VKontakte, Instagram, Facebook, Twitter, YouTube, as well as a watermark, favicon, desktop wallpaper, and email signature are included in the Business tariff.

After purchase, you can download them from the site.

We recommend that you download business materials after purchase to your computer or laptop.

If you are downloading to a mobile phone, we have a separate article here.

Log in to the site with your username and password.
On the main page of the site in your personal account, open the "Brand Kit" tab at the top.
Fill in the form with your data and click "Save." | At this stage, you can change the logo image for creating business materials. To do this, click on "Edit" next to the logo image. | You can choose a different logo for business materials from the "My Logos" section. | You can also create a new logo or upload your own logo to the site and create business materials based on it.

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Question 5

Payment does not go through, what to do?

Accepted Answer

Credit Card

When trying to buy a logo, you may encounter an error indicating that your payment has not gone through. The main reasons for this may include:

You do not have enough funds on your credit card, or you have reached your card limit. Additionally, in some countries, your bank may charge a fee for international transfers. Make sure that there are sufficient funds on the card.
You are using an unsupported card. The card must support international purchases with currency conversion, as our company is located in the USA.
Your bank may decline the payment because they consider it to be suspicious activity on your account. Contact your bank and ask them to add Turbologo to the “whitelist.”

If you continue to have problems with payment, you can contact our support team via email at support@turbologo.com or through the chat on the site. When contacting us, it is important to indicate the email address you are using to make the payment on the site.

Question 6

What is included in each tariff? The difference between the Basic, Standard and Business tariffs.

Accepted Answer

Turbologo offers three tariffs (subscriptions) for purchasing a logo: Basic, Standard, and Business. You can choose any of these tariffs with an editing period of three months or one year.

The Basic tariff includes a PNG logo sized 1000 x 1000 pixels, available on a white or colored background.

The Standard tariff includes PNG files sized 2000 x 2000 pixels, as well as PDF and SVG formats, along with the same three formats on a transparent background. PDF and SVG are high-quality formats, with SVG being a vector format. This tariff is suitable for printing on products.

The Business tariff also includes PNG files sized 2000 x 2000 pixels, as well as PDF and SVG formats, along with the same three formats on a transparent background. PDF and SVG are high-quality formats, with SVG being a vector format. This tariff is also suitable for printing on products.

Additionally, the Business tariff includes layouts for:

Business cards
Letterheads
Envelopes
Covers
Social media posts
Favicons
Electronic signatures
Watermarks

Furthermore, with the Business tariff, you have the opportunity to create a layout of any size, allowing you to change the dimensions of the design downloaded from the site.

In the next article, you can find out what the editing period means.

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