• I can't find the logo in my account.

  If you previously created a logo but now do not see it in your account, please ensure that you are logged in with the same email address you used when you initially created the logo. You may have created the logo in a different account. Registration could have occurred automatically through your Google account. If you have already made a purchase, you can send the receipt to support@turbologo.ru, and we will look for your payment and the exact email associated with your account.Some readers

• I can't download logo or design.

  If you are unable to download the logo or design, the reasons may be as follows: You are logged into an unpaid account. Please ensure that you are logged into your paid account. Your access period to the site has expired. The access period is three months or one year, depending on the plan you purchased. Access will be restored after re-payment. You are trying to download materials that are not included in your package. Business materials are not included in the Standard or Basic packaSome readers

• I paid, but I don't see the payment in my account.

  The main reasons may be the following: You entered the site without registering, and after you paid, you don't know which email account you used for the payment. However, registration in this case occurred automatically: via Google account: In this case, your paid email is your Gmail address; via Facebook: In this case, your paid account is the email you used to register on Facebook. When logging in, you need to select 'Login with Google' or 'Login with Facebook.' If you wantSome readers

• I can't log in to the site, error user not found.

  This message may appear in the following cases: If you enter an incorrect email to log in. You can find the email you used to make the purchase in the invoice that was sent to your email. Alternatively, you can contact us via the chat on the site or email support@turbologo.com, attaching the purchase receipt, and we will assist you. If you enter an incorrect password. In this case, you need to reset yourFew readers

• The logo does not open, and an error appears on the page: You don't have permission to view this design.

  You may open a link to the logo, but a message appears stating that you do not have permission to view this design. If this is your logo, you need to log in to the site with your username and password, and then access the logo from the 'My Logos' section on the main page. Alternatively, after logging in, you can open the link to your logo. Without authorization on the site, the logo is not available for viewing. If you want to share the logo with another person by sending them a link, you needFew readers